Privacy Policy
Last Updated: May 5, 2026
RoofWorks Northwest ("RoofWorks," "we," "us," or "our") is committed to protecting the privacy of visitors and customers. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at www.roofworksnorthwest.com (the "Site"), request a quote, schedule service, or otherwise interact with us.
By using the Site, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Site.
1. Information We Collect
Information You Provide
We collect personal information that you voluntarily provide when you:
- Submit a contact or quote request — name, email, phone number, message content, and any project details you choose to share
- Schedule an inspection or appointment — name, contact information, and address of the property to be inspected
- Sign up for SMS text updates — name and phone number, with your explicit opt-in consent
- Subscribe to email updates — name and email address
Information Collected Automatically
When you visit the Site, we automatically collect certain information, including:
- Usage data — pages visited, time spent, referring URL, and interaction patterns via Google Analytics (GA4)
- Device information — browser type, operating system, screen resolution, and language preferences
- IP address — used for spam prevention, rate limiting, and approximate geographic location
- Cookies and similar technologies — see our Cookie Policy below
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries, schedule inspections, and provide quotes for roofing services
- Send confirmation emails, receipts, and appointment reminders
- Send SMS text messages related to your inquiry, scheduling, and service updates (with your explicit opt-in consent)
- Send promotional and marketing SMS or email messages about offers and seasonal reminders (with your separate opt-in consent)
- Operate, maintain, and improve the Site
- Prevent spam, fraud, and abuse
- Comply with legal obligations
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We share information only with the following service providers who assist us in operating the Site and our business:
| Service | Purpose | Privacy Policy |
|---|---|---|
| JobNimbus | Customer relationship management, scheduling, and SMS messaging via the JobNimbus Engage texting feature | jobnimbus.com/privacy |
| Google Analytics | Website traffic analysis | policies.google.com/privacy |
| Netlify | Website hosting and form submission delivery | netlify.com/privacy |
We may also disclose information when required by law, to protect our rights, or to prevent fraud or safety issues.
Technology Service Provider
This website is built and operated by Memcap on behalf of RoofWorks Northwest. Memcap acts as a data processor and technology service provider, not a data controller. Memcap processes your data solely to provide services to RoofWorks under a data processing agreement with RoofWorks and does not use, sell, or share your personal information for its own purposes. Memcap's own handling of personal information is governed by its Privacy Policy.
4. SMS Text Messages
If you opt in to receive SMS text messages from RoofWorks Northwest:
- You will receive text messages related to your inquiry, appointment scheduling, and service updates, and — if you separately opt in — promotional messages such as seasonal offers and reminders
- Message frequency varies based on your activity with us
- Message and data rates may apply depending on your mobile carrier
- You can opt out at any time by replying STOP to any message
- For help, reply HELP or contact us at service@roofworksnorthwest.com
- Carriers are not liable for any delayed or undelivered messages
- SMS opt-in is not a condition of any purchase or service
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for any purpose.
5. Email Communications
We send the following types of email:
- Transactional emails — quote responses, appointment confirmations, and follow-ups related to your inquiry. These cannot be opted out of for active inquiries.
- Marketing and updates — seasonal reminders and offers. You can unsubscribe at any time via the unsubscribe link included in each marketing email.
We comply with the CAN-SPAM Act. All marketing emails include our physical contact information, a clear unsubscribe link, and accurate sender information.
6. Cookies & Tracking Technologies
What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help the Site function properly and provide usage information.
Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Site functionality and form submission security | Session |
| Analytics | Anonymous usage statistics (Google Analytics) | Up to 2 years |
| Preferences | Remembering your choices (e.g., dark/light mode) | 30 days |
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling essential cookies may affect Site functionality.
Google Analytics Opt-Out
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
7. Data Security
We implement industry-standard security measures to protect your information:
- All data transmitted between your browser and our servers is encrypted via HTTPS/TLS
- Forms include anti-spam protections to prevent fraudulent submissions
- Customer records are stored in secure, access-controlled systems
While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
- Customer inquiries and project records — retained for the duration of our customer relationship and as required for tax, warranty, and legal purposes
- Email subscribers — retained until you unsubscribe
- SMS opt-in — retained until you text STOP or request removal
- Analytics data — governed by Google Analytics data retention settings
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal retention requirements)
- Object to or restrict certain processing of your data
- Withdraw consent for email or SMS communications at any time
To exercise any of these rights, contact us at service@roofworksnorthwest.com.
10. Children's Privacy
The Site is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
11. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Site after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, contact us:
- Company: RoofWorks Northwest
- Email: service@roofworksnorthwest.com
- Phone: (206) 718-4931
- Website: www.roofworksnorthwest.com/contact
This website is built and managed by Memcap.
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